Replies in Arabic and English
Answer every customer instantly, on every channel.
Scope is a customer service agent that learns your business, replies in your customers' own language and passes the hard cases to your team.
'%20d='M12%202.4a9.5%209.5%200%200%200-8.2%2014.3L2.5%2021.5l4.9-1.3A9.5%209.5%200%201%200%2012%202.4z'/%3e%3cpath%20fill='%23fff'%20d='M17.472%2014.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94%201.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198%200-.52.074-.792.372-.272.297-1.04%201.016-1.04%202.479%200%201.462%201.065%202.875%201.213%203.074.149.198%202.096%203.2%205.077%204.487.709.306%201.262.489%201.694.625.712.227%201.36.195%201.871.118.571-.085%201.758-.719%202.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347z'/%3e%3c/svg%3e)
WhatsApp'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%233771C8'/%3e%3cstop%20offset='.13'%20stop-color='%233771C8'/%3e%3cstop%20offset='1'%20stop-color='%236600FF'%20stop-opacity='0'/%3e%3c/radialGradient%3e%3c/defs%3e%3crect%20width='24'%20height='24'%20rx='6'%20fill='url(%23ig)'/%3e%3crect%20width='24'%20height='24'%20rx='6'%20fill='url(%23ig2)'/%3e%3crect%20x='5'%20y='5'%20width='14'%20height='14'%20rx='4.2'%20fill='none'%20stroke='%23fff'%20stroke-width='1.8'/%3e%3ccircle%20cx='12'%20cy='12'%20r='3.3'%20fill='none'%20stroke='%23fff'%20stroke-width='1.8'/%3e%3ccircle%20cx='16.1'%20cy='7.9'%20r='1.05'%20fill='%23fff'/%3e%3c/svg%3e)
Instagram'%20d='M12%200C5.373%200%200%204.975%200%2011.111c0%203.497%201.745%206.616%204.472%208.652V24l4.086-2.242c1.09.3%202.246.464%203.442.464%206.627%200%2012-4.974%2012-11.111C24%204.975%2018.627%200%2012%200z'/%3e%3cpath%20fill='%23fff'%20d='m13.191%2014.963-3.055-3.26-5.963%203.26L10.732%208l3.131%203.259L19.752%208l-6.561%206.963z'/%3e%3c/svg%3e)
Messenger'%20d='M6%202.5h12a4%204%200%200%201%204%204v7.5a4%204%200%200%201-4%204h-5.6l-4.9%203.4a.65.65%200%200%201-1-.53V18H6a4%204%200%200%201-4-4V6.5a4%204%200%200%201%204-4z'/%3e%3ccircle%20cx='7.8'%20cy='10.25'%20r='1.35'%20fill='%23fff'/%3e%3ccircle%20cx='12'%20cy='10.25'%20r='1.35'%20fill='%23fff'/%3e%3ccircle%20cx='16.2'%20cy='10.25'%20r='1.35'%20fill='%23fff'/%3e%3c/svg%3e)
Website chat
Scope agent
Online · replies in seconds
هل عندكم توصيل لإسكندرية؟
أكيد! التوصيل متاح لإسكندرية خلال يومين عمل.
Can I return it if the size is wrong?
Yes, returns are free within 14 days.
Example conversation
One inbox for every conversation
See at a glance what the AI is handling, what needs a person and what is already resolved.
Hands off to your team when it matters
Refunds, complaints and anything the agent isn't sure about are escalated with the full history and the reason attached.
Features
Everything you need to support customers
Answers from your knowledge
Upload your FAQs, policies and product docs. The agent replies from them and never makes things up.
Arabic and English, any dialect
Customers write the way they speak. The agent understands and replies in the same language and tone.
Hands off to your team
When a question needs a human, the conversation is escalated with the full history so nobody repeats themselves.
One inbox for every channel
WhatsApp, Instagram, Messenger and your website chat all land in a single shared inbox.
Available 24/7
Customers get an instant reply at 3 a.m. and on holidays, so no message waits until morning.
Insights and reports
See volumes, resolution rates and the questions customers ask most, so you can improve over time.
Built for any business
If your customers ask questions, Scope answers
Online stores
Order status, shipping, sizes and returns answered before customers ask twice.
Clinics and salons
Opening hours, prices and booking questions handled around the clock.
Restaurants
Menus, delivery areas and reservation details, in the customer's language.
Education and services
Course details, fees and requirements shared instantly with every enquiry.
The difference
Support before and after Scope
Without Scope
- Messages pile up overnight and on holidays
- Same questions answered by hand, again and again
- Chats scattered across apps and phones
- Customers repeat themselves after every handoff
With Scope
- Every customer gets a reply in seconds
- The agent answers routine questions from your knowledge
- One shared inbox for every channel
- Handoffs carry the full history and the reason
How it works
Live in three steps
- 1
Add your knowledge
Upload documents or paste your FAQs. It takes minutes.
- 2
Connect your channels
Link WhatsApp, Instagram, Messenger or add the chat widget to your site.
- 3
Go live
The agent starts replying. Your team steps in only when needed.
Pricing
Simple plans that grow with you
Every plan includes all channels and your whole team. Pick the AI credits you need.
Starter
For small shops trying out AI support.
EGP1,500/ month
Billed monthly
Start free trial- 500 AI credits/mo
- WhatsApp, Instagram, Messenger and website chat
- Arabic and English replies
- Shared team inbox
- Handoff to your team
Grow
For stores doing daily orders.
EGP4,500/ month
Billed monthly
Choose Grow- 2,500 AI credits/mo
- WhatsApp, Instagram, Messenger and website chat
- Arabic and English replies
- Shared team inbox
- Handoff to your team
Pro
For high-volume stores.
EGP15,500/ month
Billed monthly
Choose Pro- 10,000 AI credits/mo
- WhatsApp, Instagram, Messenger and website chat
- Arabic and English replies
- Shared team inbox
- Handoff to your team
Need more than 10,000 credits or a tailored setup? Talk to us for a custom plan.
Security
Your customers' data stays yours
Customer conversations are sensitive. Here is exactly how we treat them.
Never used for training
Conversations are not used to train AI models, sold, or used for advertising.
Encrypted in transit
Data is encrypted in transit and stored with established cloud providers.
Limited access
Only your team and the Scope staff who need it to run and support the service can see your data.
Delete on request
Ask us to delete your account and conversations and it is done within 30 days.
FAQ
Frequently asked questions
What does Scope do?
Scope is an AI customer service agent. It answers customer questions on WhatsApp, Instagram, Messenger and your website chat, using the knowledge you give it, and hands the conversation to your team when a person is needed.
Where does the agent get its answers?
From the FAQs, policies and documents you upload. When a question is outside that knowledge, or needs a decision such as a refund or a complaint, the conversation is escalated to your team with the full history instead of guessing.
Which languages does it support?
Arabic, including dialects, and English. The agent replies in the language the customer writes in.
Is my customers' data used to train AI models?
No. Conversations are processed only to provide the service, such as generating replies. We do not use them to train AI models, and we do not sell personal data or use it for advertising.
Who can see our conversations?
Your business's team, and the Scope staff who need access to run and support the service. Your business controls its conversations; Scope processes them on your behalf.
Can I delete my data?
Yes, at any time. Email us from your registered address and we delete your account, knowledge base, customers and conversations within 30 days of confirming the request. Customers can also ask us to delete their messages. The privacy policy has the full steps.
Which channels can I connect?
WhatsApp, Instagram and Messenger through Meta, plus a chat widget for your own website. All of them arrive in one shared inbox.
How do I get help or ask a question before signing up?
Use the contact section on this page, email us or call the number in the header. A person replies.
Give every customer an instant answer.
Set up in minutes, in Arabic and English, with your team one tap away.
Book a call
Tell us about your business and when suits you. We'll reach out to set up a short call.
Need help?
Questions about setup, pricing or how Scope fits your clinic? Reach out and we'll get back to you.